Frequently Asked
Questions

Dave Koz with artists on deck taking photos.

Before you Book

  • Up to date pricing per person can be found on the Pricing page of our website.

  • Please visit the Destinations page for dates and times.

  • The on-board amenities may vary from those listed on the Celebrity Cruises website, as specific inclusions are determined by the charter organizers. The cruise experience is designed specifically for Dave Koz and Friends at Sea, and all terms and conditions for this charter take precedence over standard Celebrity Cruises policies. For questions about specific amenities or services, contact Redwood Travel Partners directly at info@redwoodtravelpartners.com.

  • The Dave Koz and Friends at Sea cruise is a unique charter experience featuring exclusive entertainment, experiences, and activities with itineraries, schedules, and onboard offerings subject to change. It is designed specifically for this event and will be distinctly different from a typical Celebrity Cruises voyage.

  • If you have any questions about specific amenities or services, you are encouraged to contact Redwood Travel Partners directly at info@redwoodtravelpartners.com.

  • By booking your Dave Koz and Friends at Sea cruise, you acknowledge and accept that you are aware the experience will be unique and distinctly different from a typical Celebrity Cruises voyage, embracing the specifically tailored events and offerings as well as the accompanying atmosphere of the Dave Koz and Friends at Sea cruise.

Book & Manage Stateroom

  • Yes, this requires a full deposit based on your selected cabin class due at time of booking. Your payments begin FEBRUARY 18, 2025 and will be divided equally by the number of months left before FINAL PAYMENT on FEBRUARY 18, 2026. PAYMENT DATES CANNOT BE ALTERED. Please review the Terms and Conditions

  • Minimum age to cruise: Babies must be 6 months to sail on most Celebrity cruises. The exceptions are trans-ocean crossings and remote itineraries with more than two consecutive sea days, where the minimum age is 12 months.

    Rules for cruising alone: Passengers must be 21 years old to travel on their own. An adult over 21 years must accompany every five passengers under age 21 on the same reservation. For organized student or youth groups, the minimum age requirement applies.

    Minimum age to leave the ship on your own: Passengers must be 18 or older to go on a ship-sponsored shore excursion on their own. Minors under 16 can go ashore without adult supervision provided parents and guardians inform the ship’s security officer of their decision.

    Shipboard venues with age restrictions: Passengers must be 18 or older to enter the casino and gamble. Use of the fitness center is restricted to passengers 16 and older.

Celebrity Cruises Online Check-In

  • You can start online check-in approximately 45-90 days before your cruise, typically after making the final payment. It's recommended to check in as early as possible to get your preferred arrival time.

  • You'll need:

    • A valid passport or identification document

    • Emergency contact information

    • Credit card for onboard expenses

    • A device with the Celebrity Cruises mobile app (recommended).

    • Sign In: Log into your Celebrity Cruises account on celebrity.com or the mobile app.

    • Personal Information: Enter details for all guests in your reservation.

    • Travel Documents: Upload passport or identification information.

    • Security Photo: Take a security photo using the mobile app.

    • Arrival Time: Select your preferred boarding time slot.

    • Health Questionnaire: Complete a health status form (can only be done day before sailing).

  • Yes, the Celebrity Cruises mobile app is the recommended method for check-in. It allows you to:

    • Complete check-in process

    • Upload documents

    • Take security photos

    • Access your boarding pass (express pass)

    • Store boarding pass in Apple or Google Wallet

    • You'll receive an express pass/boarding pass

    • Luggage tags may become available (sometimes a few weeks after check-in)

    • You can access your boarding information through the app

Once On-board and Ashore

  • Yes, since the Dave Koz Cruise is a privately chartered event, certain aspects of the loyalty program may not apply, including points accrual, perks and benefits like complimentary upgrades and onboard credits, and other loyalty-based amenities or privileges.

  • Celebrity Cruises is dedicated to providing an exceptional vacation experience that is accessible to all guests, regardless of their needs. With meticulous attention to detail, the cruise line ensures easy ship access and a wide range of accommodations tailored for individuals with disabilities. Their commitment to inclusivity means that your search for special needs cruise ships can conclude here.

    For further inquiries, guests can reach out to the Access Department at (954) 628-9708 or via email at special_needs@celebrity.com. Additionally, local travel agents or international representatives can assist in contacting the department. For those needing immediate assistance, Complaint Resolution Officials (CROs) are available at all U.S. ports and on every ship. These trained professionals are knowledgeable about U.S. Department of Transportation disability regulations and are ready to address any concerns.

    Celebrity Cruises offers a variety of services and features designed to enhance accessibility, including boarding assistance, accessible staterooms with wider doors and roll-in showers, and accommodations for visual and hearing disabilities. The cruise line is also autism-friendly and provides accessible shore excursions. Service animals are welcome aboard, ensuring that guests with specific needs can enjoy their cruise without barriers.

    Overall, Celebrity Cruises strives to create a seamless experience from start to finish, ensuring that all guests can enjoy their time on board and ashore with comfort and ease.

  • Yes, Wi-Fi is available on all Celebrity Cruises ships, with internet packages powered by Starlink ensuring a fast and reliable connection. Celebrity Cruises offers two main internet packages: Basic and Premium. The Basic package allows for browsing, emailing, and texting, while the Premium package includes additional features such as access to social media and streaming services.

    Guests can use their cell phones on board, but it is advisable to switch them to airplane mode to avoid high roaming charges. Once in airplane mode, passengers can connect to the ship's Wi-Fi for internet access. Additionally, the Celebrity Cruises app provides a messenger feature that allows guests to communicate with each other without needing an internet package.

    For those wishing to make calls or send texts to people not on the ship, an internet package is necessary. With a Wi-Fi package, guests can use applications like iMessage or make Wi-Fi calls; however, sending SMS messages to non-iPhone users requires using the ship's internet service.

  • There are three main theatre concerts each night. Show access is based on your cruise card color.

  • The Celebrity Cruises app enhances your vacation experience by allowing you to check in for your cruise, plan activities, and familiarize yourself with the ship before departure. Once onboard, you can connect to the ship's Guest Wi-Fi to access all app features without needing to purchase internet access. The app offers a variety of functionalities, including the ability to search for and book your next vacation directly, ensuring a seamless transition from booking to enjoying your cruise.

    To expedite your boarding process, you can check in via the app by scanning your passport, taking a security photo, selecting an arrival time, and answering health questions. Additionally, the app provides exclusive pre-cruise offers for dining, shore excursions, drink packages, and spa services to enhance your onboard experience.

    Once on board, staying connected is easy; simply connect to the ship's Guest Wi-Fi to utilize all app features, chat with family and friends, and manage internet purchases. The Daily Planner feature allows you to explore various activities and events, adding them to your personal calendar for easy tracking. You can also browse restaurant options, preview menus, and make reservations at world-class dining establishments.

    After your cruise, the app enables you to view and download your photos directly from My Photos. It also helps you manage expenses by tracking onboard spending and providing easy access to your account. For loyalty program members, the Captain's Club section allows you to view your tier status and benefits. Finally, important safety information is readily available through the app, ensuring that you are well-informed before setting sail.

For further information regarding bookings and specific inquiries, guests are encouraged to visit the general FAQ page of the Dave Koz Cruise.

Join us for the vacation of a lifetime

Dave Koz and Friends at Sea takes you on an unforgettable journey where relaxation and adventure blend seamlessly with electrifying music experiences at the heart of it all. Picture yourself surrounded by a vibrant community of fellow music lovers, indulging in exquisite cuisine while soaking in the gorgeous views of South America from the deck of the Celebrity Equinox! 

With the exhilarating music and talent of over 150 artists and musicians entertaining day and night while we explore the breathtaking beauty of South America...there’s no doubt that our traveling musical adventure will create lasting memories you'll cherish forever.

Dave Koz on stage with dramatic lights.